Experience

Education

Bachelor of Science in Computer Science

GPA: 3.70

Tallahassee, FL

Expected December 2026

Involvement: ColorStack, ACM, SLANG FSU

Circle Logistics, Inc

March 2024 – May 2025

Panama City, Panama

•Managed 30+ daily loads across TransportPro TMS, Gmail, Slack, and 8x8; performed 3,000+ monthly check calls and coordinated US-Mexico cross-border freight with 99%+ tracking accuracy.
•Served as primary communication point for 50+ carriers and 35 customers, driving proactive status updates and issue resolution that contributed to a 25% on-time delivery improvement.
•Led 100% of US-Mexico cross-border operations during critical periods, coordinating with multiple stakeholders to maintain service continuity under high-pressure conditions.

Alorica Panama

July 2023 – March 2024

Panama City, Panama

•Handled back-to-back inbound calls averaging 7–10 minutes across an 8-hour shift, resolving purchase inquiries, membership benefits, appliance repair coordination, and home theater setup for US-based Best Buy customers.
•Maintained a 30% weekly sales closing rate while applying structured diagnostic methodology; documented 100% of interactions in MyTools CRM to ensure case continuity.

Languages

TypeScriptPythonC#SQLJavaScript

Frontend

ReactReact NativeNext.jsTailwind CSSFramer Motion

Backend

Node.jsExpress.jsFastAPIFlask.NET MAUI

Cloud

Azure MLAzure FunctionsAzure SQLAWS S3AWS Bedrock

Data/DB

PostgreSQLDrizzle ORM

Tools

GitHubExpoAtlassian Suite

Spoken

Spanish (native)English (native)Mandarin (elementary)